Refund & Returns Policy
Last updated: 22 June 2026
We want you to be happy with every order. Because much of what we sell is fresh and perishable, here is how returns and refunds work.
1. Quality guarantee
If any item arrives damaged, spoiled, missing, or not of acceptable quality, we will replace it or refund it — no long forms. Please report the issue within 24 hours of delivery so we can verify it while the produce is fresh.
2. How to raise a request
Sign in, open the order from “Your orders”, and contact us with a short note (a photo helps for damaged items). You can also email support@earthytales.in or message us on WhatsApp with your order number.
3. What can be returned
Perishables (fruits, vegetables, dairy) are eligible for replacement/refund on quality grounds rather than change-of-mind returns. Sealed, non-perishable packaged goods can be returned if unopened and within shelf life.
4. Refund method & timing
Approved refunds are issued to your original payment method or as Earthy Tales wallet credit, as you prefer. Online refunds typically reach you within 5–7 business days depending on your bank; wallet credit is instant. For Cash on Delivery orders, refunds are made to your wallet or bank account.
5. Cancellations
You can cancel an order before it is packed/dispatched for a full refund. Once an order is out for delivery it can no longer be cancelled, but our quality guarantee still applies on arrival.
Questions about this policy? Email support@earthytales.in.